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Conversation with Sports Connect
Started on March 30, 2025 at 12:26 PM Eastern Time (US & Canada) time EDT (GMT-0400)
--- March 30, 2025 ---
12:26
PM | Elmora Youth Little League: No, it has not, and the message even said that you would be fixing it. Fix the message to say, WE CANNOT FIX IT.
12:26 PM | Elmora Youth Little League: [Image
"image.png?expires=1744637400&signature=6f286a2c6ee40af349149596f6a12e8c331c62768b63bc8d5c1696ba49d20122&req=dSQjH8h2nYlaXvMW1HO4zVPGhuWYIbAPnsJ
2pvxkzv%2FMPZ2Nef70VTdrU6Bc%0Ar6vxLBpsjf7h3CtZBKQ%3D%0A"]
12:26 PM | Operator: The team will be back
�� Tomorrow
12:26 PM | Elmora Youth Little League: This is a sad situation.,
Please do NOT come back and ask me if it is fixed.
--- March 31, 2025 ---
10:34 AM | Henry from Sports Connect: Hi! Thanks for reaching out to
Sports Connect.
Which specific schedule and game are you changing home/away where this is occurring?
01:46 PM | Elmora Youth Little League: Wow Henry, So, you admit that no one got any log
or notification about the issue. YOU NEED TO CHANGE the message. This is misleading, no one is working on it. Shame on you.
01:46 PM | Elmora Youth Little League: [Image
"image.png?expires=1744637400&signature=1683544cd1cb8b423736536cbc8ebc615fa26ada8b236890e8a181b3896e8d88&req=dSQiF8l%2FnIZcXfMW1HO4zS79sjR36%2FeWNyDjS4gQ8TTy7jWOnIA353zMy0DQ%0AwX1%2BaLs0vHZstTIUtKA%3D%0A"]
01:48
PM | Elmora Youth Little League: Team Snap was a much better product. It is sad to our league that Little League forced us to switch to your inferior platform,.
02:08 PM | Henry from Sports Connect: I will
pass your feedback to the product team regarding the message.
Which specific schedule is that screenshot from?
02:55 PM | Elmora Youth Little League: [Image
"image.png?expires=1744637400&signature=0b6dfac2ad1bdf19424878753165b4c1a9f3e8dcb64fb4072f01bbf73a1ef16a&req=dSQiF8h8mIFfWfMW1HO4zYVHQbGBjEmri%2FO25wkW8jTAVzKPXsNtNSVMjZYl%0A2ijbdX9eCjV5ukBcKIg%3D%0A"]
03:21
PM | Henry from Sports Connect: I've escalated this our product team and will follow up once the issue is resolved.
03:25 PM | Elmora Youth Little League: Also, to help them, these games were added on top
of the original schedule prepared by the module.
03:25 PM | Elmora Youth Little League: I wish your team would allow us to modify the schedule match report to include the reported scores.
03:26 PM |
Elmora Youth Little League: Our league members are laughing at your standings that includes the BYE "team" Hilarious stuff
03:27 PM | Elmora Youth Little League: [Image
"image.png?expires=1744637400&signature=74610be98d8c761a8d7b90c00c15db337ac711632b66e06073d7da1e5a17872f&req=dSQiF8h5noBWUfMW1HO4zfFUQunsPF1t6
D2Xn8B4rcukXt8asDuxMOCjpyO0%0AQYyiP2ojJrp9F4qvcaA%3D%0A"]
03:31 PM | Henry from Sports Connect: The schedule match report includes posted scores:
[Image
"image.png?expires=1744637400&signature=0158c99600a7fa7d2341930a931137663ae927f600784eebb4af051cab5a0f71&req=dSQiF8h5lIBbWvMW1HO4zal8LqGiJ8S4ZguBI
AU3OKwMoRcAAoE5Nd6j5Ye3%0As08f3tuCJv3IHmG%2F%2B80%3D%0A"]
I will also pass your feedback along regarding the bye and standings.
--- April 1, 2025 ---
12:37 PM | Elmora Youth Little
League: Okay, it is all the way to the right after a bunch of empty columns about Coach names. Strange that MOST of the cells are blank.
12:37 PM | Elmora Youth Little League: How do I put a practice on the
field schedule>?
12:57 PM | Henry from Sports Connect: Are you wanting to just add a single practice or an entire practice schedule for say an entire team or division?
01:01 PM | Elmora Youth Little
League: We only give out open practice slots upon request.
01:02 PM | Elmora Youth Little League: only for open fields. and never more than a few days in advance
02:12 PM | Henry from Sports Connect:
If I'm understanding this correctly, a coach requests a practice slot for a specific field a few days in advance and you want to add these to the calendar essentially. Let me know if that's not right.
To do so, you can add practices individually to a team's calendar from their team page under team directory.
[Image
"image.png?expires=1744637400&signature=01d88b891e6b358bcb48a3a2db39ef7029f501bc81bda98d9b838c9448d5c4fa&req=dSQiFcl7n4FZXfMW1HO4zT1RYigH5byLy3gv
ZWz5QG9QUZ0PT2QZFP29MW4o%0A92%2BoRlvIW9xCzSCl6WA%3D%0A"]
[Image
"image.png?expires=1744637400&signature=103f569ec737a77b32e6f95819bc3b3896c1cb057013a3a3cec7cf2f3bfb3068&req=dSQiFcl7n4RbX%2FMW1HO4zdGt4R3%2BJsNOVsght3s97mWO45%2BZeFQXUTwoppm9%0AKKIse8MyQMWBv24DTgE%3D%0A"]
[Image
"image.png?expires=1744637400&signature=ba8e0264f5d13ba29fff0000f3f93ddaf9705906055e6e525d5e1902790c06ff&req=dSQiFcl7noNYWPMW1HO4zU9aXjjwN32zk%2B3fzG2RXpnLrlI60N65rF5slLpo%0AvSxED7FuikGEztN%2F1VU%3D%0A"]
03:32
PM | Elmora Youth Little League: I do not appear to have the option to schedule the practice. We cannot allow coaches to grab fields since we need them for games. Especially when it rains
03:32 PM | Elmora
Youth Little League: [Image
"image.png?expires=1744637400&signature=eb7a17ce76fd118efbc8bd3789e42e1f9894ef87c7ac46a8434f9ca29601c509&req=dSQiFch3nYhfXfMW1HO4zS%2B98TIW%2F4dnoEJn7%2BIurFYEBYLBybsZdNp8quph%0A6OMGRa9YOR3tXbbQrVA%3D%0A"]
04:34
PM | Henry from Sports Connect: Go to team central > team directory and you should a calendar button next to each team:
[Image
"image.png?expires=1744637400&signature=ab60cff567eacad1891e037ff06c847aede113c0ea9eeeb257c4c5c6dc923b69&req=dSQiFct3noBdUfMW1HO4zdmh7Oq%2FQ5IVzal7tL110Ciz96K7Em3tkyP0I7j8%0AWwnABl%2Fsyu7s9EDshSM%3D%0A"]
--- April 2, 2025 ---
03:37 PM | Elmora Youth Little League: I don't have the option to add a practice for a team. I am the administrator of the schedules
for our organization.
--- April 3, 2025 ---
08:18 AM | Henry from Sports Connect: Ah, in that case to add the practices through the team page, the
club would need to assign you teams - admin also so that you can access and see that option.
06:19 PM | Operator: Help Henry understand how they're doing:
06:19 PM | Operator: Rate your
conversation
--- April 4, 2025 ---
02:41 PM | Elmora Youth Little League: [Image
"image.png?expires=1744637400&signature=86c2a304fedba54c5cb18fcd6c3b1cf7e09e2c016ff9ab6385b4d2302e647a41&req=dSQiH8h6mYRXWvMW1HO4zfgT6sfKqZCk1TF
s8vrNU9us%2BYZB5ZXWjnF96S4E%0AxtiNmWlTZAVCQs%2BFZ7U%3D%0A"]
02:41 PM | Elmora Youth Little League: Our Tee Ball schedule has internal issue on your end. YOU NEED TO FIX IT. This schedule was created by
your tool and then I went ahead and added matches to the schedule. I am attempting to mark the game postponed.
02:42 PM | Elmora Youth Little League: BOOM
02:42 PM | Elmora Youth Little
League: [Image
"image.png?expires=1744637400&signature=1a71fa3a976316ef4e5414319ed43f86f54068886d1bfb1da1c2ff6a1571c921&req=dSQiH8h6mIVYXfMW1HO4zd%2Fi1ZZl56%2FiBekbPEW3Ho3XwQovSAB3hHWCh3aK%0Awomcy2A25boaKpksd9k%3D%0A"]
02:43
PM | Elmora Youth Little League: I reported this error message in the past. I called out sports connect for the misleading ACTION NEEDED message I received above. No one is looking at the issue as far as I can
tell.
03:12 PM | Henry from Sports Connect: We escalated this specific issue to our product team a few days ago but there has been no update on that as of now
04:23 PM | Henry from Sports Connect: Real
quick, do you mind if I un-post that schedule to test something out? I might be able to fix this without escalation.
04:26 PM | Henry from Sports Connect: I will re-post afterwards without anyone being
notified.
--- April 6, 2025 ---
07:26 AM | Elmora Youth Little League: Okay on that because I CANNOT RUN OUR TEE BALL DIVISION schedule with this
problem.
--- April 7, 2025 ---
06:41 PM | Elmora Youth Little League: Is the Tee Ball schedule repaired?
06:43 PM | Elmora Youth Little
League: [Image "image.png?expires=1744637400&signature=d39ddcad34bcc2e7c243203ec0133c0a4eb24469a0963886e9cc52bf2d2e885e&req=dSQhFcF9nYJWUPMW1HO4zdvZ23lwTOtOM
amauuKapNfCTQ9lrzUZjaUhmbW6%0AHYBzgyJJIx%2FiKwIxf9E%3D%0A"]
06:43 PM | Elmora Youth Little League: I guess not
06:43 PM | Elmora Youth Little League: The technicians are not checking
the log.
--- April 8, 2025 ---
12:50 PM | Henry from Sports Connect: I checked the escalated ticket for an update on this but nothing new as of
now, as soon as we get word the ticket has been resolved we will reach out.
01:37 PM | Elmora Youth Little League: Wow, this is having a significant impact to our league operations. I thought you were going
to delete and reload the tee ball division.
02:12 PM | Henry from Sports Connect: I tested some things out on it but was unable to get rid of the error message, so our dev team is having to resolve
it.
02:30 PM | Elmora Youth Little League: I just got a request to add games to our Teeners division schedule. I won't do it because that is what I did for tee ball and it is corrupted. What is the
process to add games to an existing schdule?
02:50 PM | Elmora Youth Little League: Put this issue on the list in our rookies division, all I attempted to do was mark the game postponed today. This is bad
sitiation.
02:50 PM | Elmora Youth Little League: [Image
"image.png?expires=1744637400&signature=98e0a2a04742cde635d17eca1ecc17284adbfd5f0177a1cef4f51c1a8aa005f7&req=dSQhE8x4mIZZXfMW1HO4zfRx3WD2PmgKuT4
ZrQiBQzNoAiSC%2BRmfrL7XZb%2BG%0AWmW2uKb8NMe2KKd6Log%3D%0A"]
04:56 PM | Henry from Sports Connect: I added this to the existing ticket so hopefully this gets resolved soon!
--- April 9, 2025 ---
08:14 AM | Elmora Youth Little League: Can you give me a ticket number, I am reaching to Little League to have them put some pressure on your
technical team to resolve the issue.
09:12 AM | Henry from Sports Connect: 05040219
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Exported from Sports Connect on April 14, 2025 at 09:03 AM Eastern Time (US & Canada) time EDT (GMT-0400)
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